We want you to be completely happy with your purchase.
- Check your order on arrival: Please inspect your items as soon as they arrive. If anything arrives damaged, faulty or with parts missing, please email info@periodfeatures.co.uk as soon as possible. Where possible, we ask that you report any damage or missing parts within 2 working days.
- Change of mind or not satisfied? Please contact us within 14 days of receiving your order to let us know that you wish to return an item. We will provide you with our return address. Please return the item within 14 days of notifying us.
- Condition of returned goods: Please take reasonable care of items while they are in your possession. Where possible, please return products in their original packaging. We reserve the right to reduce a refund if unnecessary handling has reduced the value of the goods.
- Return postage: Customers are responsible for the cost of returning unwanted items. We recommend using a tracked delivery service, as we cannot take responsibility for returned parcels until they reach us.
- Original delivery charge: If you cancel your online order within the statutory cancellation period, we will refund our standard delivery charge. If you specifically requested and paid for a more expensive delivery service, we will refund the equivalent of our standard delivery charge only.
- Faulty or damaged goods: If an item is faulty, damaged or not as described, please contact us before returning it. We will advise you on the return and, where appropriate, cover reasonable return postage costs.
- Refunds: Once we receive your return, we will check the goods and process your refund. We will make refunds to the original payment method within the applicable statutory timescale.
- Late returns: If you contact us outside the 14-day cancellation period, we may still accept your return at our discretion. This does not affect your statutory rights.
Sale, Clearance & Ex-Display Items
Our sale may include discontinued products, clearance stock, end-of-range items and ex-display pieces. Some products may also have minor cosmetic imperfections.
We will clearly describe any known marks, imperfections or condition issues in the individual product description. Please read the description and check all measurements carefully before ordering.
Sale and clearance products purchased online remain subject to our standard returns policy and your statutory consumer rights.
Vintage & Reclaimed Items
Vintage and reclaimed products will naturally show signs of age and previous use. This can include variations in colour, patina, surface marks, wear and other characteristics associated with older items.
We describe the condition as accurately as possible and provide photographs to help you assess each piece before purchasing. These age-related characteristics form part of the individual nature and character of vintage and reclaimed goods.
How to Arrange a Return
Please email info@periodfeatures.co.uk before sending your return. Include your name and order number so that we can identify your order and provide you with the correct return address.
Please package returned items carefully to prevent damage in transit. We recommend using a tracked postal or courier service and keeping your proof of postage until we have processed your refund.
Nothing in this Refund and Returns Policy affects your statutory rights.
Contact Us
If you need assistance with your order, please email us at info@periodfeatures.co.uk
We aim to respond within 24 hours.