Shipping & Handling
We usually dispatch orders via Royal Mail.
- Mainland UK: Flat delivery fee of £4.60.
- FREE delivery on orders over £50 (please select the free postage option at checkout).
- We aim to dispatch within 7 working days (often sooner).
- Heavy or bulky parcels may be sent with another courier. If any items are out of stock, they will be sent separately at no extra cost.
Non-Mainland UK
Royal Mail does not usually charge extra for UK destinations such as the Highlands & Islands, Isle of Wight, Isle of Man, Isles of Scilly, and Northern Ireland. Delivery times may be slightly longer to remote locations.
For certain services or large parcels, other carriers may apply additional surcharges. In this case, shipping will be charged at cost. Simply place your order as normal — we’ll email you with a delivery quote, and your order will only be processed once you approve the charge.
Please note if you state that your parcel can be left in a ‘SAFE PLACE’ this will be done so at your own risk.
Overseas Ordering
We do ship internationally, but orders must be arranged via email.
Contact us at info@periodfeatures.co.uk for a shipping quote.
Typical delivery time: within 14 days.
Returns Policy
We want you to be completely happy with your order.
- Please check items immediately on arrival. Any breakages or missing parts must be reported by email (info@periodfeatures.co.uk) within 2 working days.
- If you’re not satisfied, contact us within 14 days of receipt for return instructions. Items must then be returned within 14 days of notifying us for a full refund.
- Returned items must be in their original condition and packaging.
- Unless faulty, return postage costs are the customer’s responsibility.
- Postage refunds are only available for faulty or damaged items.
- Returns made outside the 14-day window will be accepted at our discretion.
Reaching us
If you need to reach us please email us directly on info@periodfeatures.co.uk and we will respond within 24 hours.